How to delete your GoCom account.

Last updated: June 2026

Important: The recommended way to delete your GoCom account is from inside the app using the account deletion option.

1. Delete your account in the app

1. Open the GoCom app and sign in to your account.
2. Go to Support.
3. Select Delete Account.
4. Follow the on-screen steps to confirm your request.
5. Wait for the app to show the account-deletion completion message.

2. If you cannot access the app

If you're unable to access your account in the app, you may contact us for assistance with your deletion request:

• Email: dpo@gocom.ng
• Support: support@gocom.ng

We may ask for information needed to verify that the request is coming from the account owner.

3. What happens after deletion

Once your deletion request is processed:

• Your account will no longer be available for normal use.
• You may lose access to your profile and account-related features.
• You may no longer be able to sign in using the deleted account.
• Your account information may be removed, deleted or deactivated according to our internal processes and legal obligations.

4. Information that may still be retained

Even after account deletion, we may retain limited information where necessary for purposes such as:

• legal and regulatory compliance;
• fraud prevention and safety investigations;
• financial, tax or transaction record-keeping;
• dispute resolution and enforcement of platform rules.

5. Processing and verification

Account deletion requests may be subject to review and verification. In some situations, deletion or removal of certain data may take additional time where required for operational, legal, safety or compliance reasons.

6. Contact

GoCom Synergy and Investment Ltd
Data Protection: dpo@gocom.ng
Support: support@gocom.ng