These General Business Terms govern how a company or legal entity establishes, maintains and uses a GoCom Business Account, Dashboard and related corporate ride-hailing products.
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Welcome to GoCom Synergy & Investment Ltd (trading as "GoCom," "Company," "we," "our," or "us"). This document sets forth the terms and conditions (“General Business Terms”) under which a company or legal entity (“Company” or “Business Customer”) may establish, maintain, and utilize a GoCom Business Account along with one or several related corporate ride-hailing products. These General Business Terms apply to the Company's use of our business interfaces, browser-based online management panels (“Dashboard”), and enterprise software tools integrated into the GoCom tracking app system.
By completing the GoCom Business sign-up process, clicking to accept, or accessing any corporate dashboard features, the individual acting on behalf of the Company represents and warrants that they possess full corporate authority to bind the Company to this legally binding agreement. This Agreement is effective from the date your corporate setup application is successfully processed and remains active until terminated.
CRITICAL SUPREMACY AND INCORPORATION PROVISION: These General Business Terms govern the commercial, administrative, and payment relationship between GoCom and the entity. All individual bookings, journeys, and usage of transportation services executed via or funded by the Business Account remain strictly subject to the GoCom Platform Terms and Conditions for Customers / Riders. In the event of any operational conflict regarding individual ride mechanics, safety protocols, community guidelines, or driver interactions, the Customer Platform Terms shall prevail.
GoCom reserves the right, at its sole discretion, to modify, update, or revise these General Business Terms, any specific product addendums, or feature criteria at any time. Updates will become effective immediately upon being posted on our official legal interface or communicated to your designated administrator via email or in-app Dashboard notifications. Continued use of the GoCom Business Services following an update constitutes explicit corporate consent to the revised terms.
The following capitalized terms, as utilized within this Agreement, shall carry the respective meanings set forth below:
The Company is solely responsible for providing true, current, complete, and accurate information during registration and must keep all corporate descriptors, contact addresses, and commercial tax registrations updated through the Dashboard at all times. The Company must immediately inform GoCom via official support channels of any operational modifications, card expirations, or account blocks that impair GoCom's capacity to collect outstanding payment balances.
The Company must strictly limit Dashboard access privileges to authorized corporate Administrators and ensure login passwords, multi-factor tokens, or API credentials are not transferred, shared, or exposed to external entities. The Company accepts full legal and financial responsibility for all activities, bookings, and charges generated under its Dashboard login credentials. Administrators are required to safeguard their profiles against phishing, social engineering, and fraudulent platform configurations. If an Authorized User updates their registered phone number or identity parameters within their personal GoCom mobile app, those updates will automatically flow through to the corporate list to reflect live communication paths.
The Company shall utilize the Business Account and the Dashboard strictly for legitimate internal corporate business, budgeting, expense reconciliation, and accounting purposes. The Company is expressly forbidden from executing, authorizing, or encouraging third parties to perform any of the following technical infractions:
When an Authorized User or an Administrator submits a ride request or schedules a corporate journey via GoCom's enterprise features, the processing, dispatching, and matching of that request to independent Providers are governed by the standard GoCom Terms of Service for Customers. The matching and acceptance of a trip request by an independent driver creates a direct, legally binding agreement for physical transportation between the Provider and the Company. GoCom acts exclusively as an electronic technology intermediary to facilitate this arrangement and carries no corporate liability regarding the actual road execution of the ride.
An individual passenger designated by the Company to receive a corporate trip is entitled to utilize the transport capabilities generated by the booking but is not a direct party to the underlying commercial agreement between the Service Provider and the Company. Consequently, the Company remains fully responsible for the personal conduct, actions, errors, or negligence of any Authorized User or associated passenger during a journey. If a passenger soils, stains, or damages an independent vehicle, the Company agrees that GoCom may facilitate the assessment of an automated cleaning or repair fee against the corporate payment profile in alignment with standard customer parameters.
For utilizing the GoCom enterprise technology platform, automated tracking features, and corporate accounting interfaces, the Company agrees to pay GoCom all applicable Service Fees alongside standard User Charges. Unless explicitly modified under localized special terms visible on your Dashboard, GoCom charges a centralized Business Service Fee amounting to 10% of the total cost of all Services, corporate rides, and valid Coupons used through the account profile.
The GoCom corporate payment framework will automatically draw funds to settle the following items:
Depending on credit approval ratings, GoCom may authorize one of two primary billing tracks:
The Company acknowledges that every independent driver or transport provider active on the marketplace explicitly appoints GoCom to act as its commercial agent for the sole purpose of processing, collecting, and generating billing invoices for corporate trips. Accordingly, once a payment is successfully processed, credited, and captured in GoCom's designated payment accounts, the Company’s financial obligation to the individual driver or provider for that trip is fully and legally discharged to the extent of that payment. GoCom carries no corporate obligation to recover or intervene in cash payments settled directly between personnel and drivers outside app logging frameworks.
Except where explicitly mandated by applicable consumer protection regulations or overriding statutory provisions, all corporate statement entries, service payments, and voucher funding pools are strictly non-refundable. Any authorized adjustment or disputed correction will be processed as a future platform service credit. Any late payment of outstanding balances past the specified thirty (30) day window shall accrue an immediate penalty fee, calculated at a rate of 2% of the unpaid balance per month, compounding until the entire corporate debt is cleared.
All intellectual property rights, database structures, geographical mapping analytics, application source codes, platform interfaces, logos, and software frameworks utilized to host the corporate matching network remain the exclusive proprietary property of GoCom, its partners, and its licensors. The Company does not acquire any right, title, ownership stake, or implicit commercial license besides the limited, non-exclusive, revocable right to navigate the app and Dashboard interface throughout the Term of this Agreement.
The Company (“Licensor”) grants GoCom (“Licensee”) a limited, royalty-free, non-exclusive, non-transferable license throughout the active Term to display and host the Company’s official branding marks, logos, and corporate names (“Marks”). GoCom may display these Marks on its website or in structured operational indexes to indicate corporate customer relationships, provided such publication aligns with the Company's brand guidelines and includes other corporate customers. Neither party shall issue a formal corporate press release or public media announcement detailing this agreement without securing explicit written authorization from the other party.
"Confidential Information" encompasses all proprietary corporate data, software engineering frameworks, commercial pricing structures, specialized transaction rates, and strategic business metrics shared between GoCom and the Company in connection with this corporate agreement, whether communicated orally, digitally, or in physical draft form.
Both parties agree to hold all received Confidential Information in strict confidence, applying a standard of care equivalent to how they safeguard their own most sensitive intellectual data, and in no event using less than a reasonable standard of care. Confidential Information shall not be disclosed to any external third party, except to corporate group affiliates, professional financial advisors, or internal personnel who carry a strict "need-to-know" clearance and are bound by identical non-disclosure covenants. This restriction does not apply to records that are already public, were acquired without an obligation of confidentiality, or are required to be disclosed by an enforcement order or a mandatory law. If an administrative or judicial subpoena requests disclosure, the receiving party must provide prompt written notification to the disclosing party to permit them to present legal defenses. These confidentiality restrictions survive the end of this Agreement for five (5) consecutive years.
To the extent that the Company and GoCom share, transmit, or process Personal Data under this Agreement, both parties acknowledge and agree that each party acts individually as an Independent Data Controller. Each party is separately responsible for ensuring total compliance with the Nigeria Data Protection Act (NDPA) 2023 and other applicable data regulations with respect to its own processing pipelines.
The Shared Personal Data provided by the Company typically consists of the names, active mobile telephone numbers, corporate email strings, and internal tracking IDs uploaded to the Dashboard to enable corporate ride-hailing tools. The Company represents and warrants that it has secured all necessary consents and legal permissions required under the NDPA to share this data with GoCom.
The Company must process and review Dashboard Data (such as pick-up coordinates, trip histories, and invoicing manifests) strictly for legitimate internal administrative management, expense budgeting, and accounting verification purposes. The Company shall not rent, lease, or sell Dashboard Data, nor use it in any manner that harms GoCom or benefits competitive transport enterprises.
Both GoCom and the Company must implement and maintain appropriate technical, administrative, and physical security controls to defend Shared Personal Data against accidental loss, unauthorized access, cyberattacks, leaks, or unlawful modification. Each party must notify the other party without undue delay, and in any event within forty-eight (48) hours, upon confirming that an Information Security Incident or Personal Data Breach involving corporate account data has occurred. Notifications to GoCom must be directed to dpo@gocom.ng
The GoCom Dashboard, business account infrastructure, and app capabilities are provided strictly on an "as is" and "as available" basis. GoCom disclaims all warranties, express or implied, including statutory assurances of merchantability, system accuracy, or fitness for a particular transport purpose. GoCom does not warrant that app functions will operate without interruption, that the interface is error-free, or that GPS routing matrices will never suffer latency.
GoCom is a technology platform and does not operate vehicles or work as a direct transport provider. We do not guarantee the on-time arrivals, vehicle roadworthiness, or legal compliance of independent third-party Providers.
To the maximum extent permitted by applicable law, GoCom shall not carry legal liability to the Company or any third party for any of the following commercial losses, whether arising in contract, tort, or other legal theory:
In no scenario shall the maximum aggregate liability of GoCom for all claims connected to this corporate Agreement during any calendar year exceed the total amounts paid or payable by the Company to GoCom for service fees in the three (3) month period immediately preceding the specific incident that gave rise to the liability. No provision within these terms excludes or limits liability for death or personal injury caused directly by proven corporate negligence, or any other liability that cannot lawfully be limited under Nigerian law.
This Agreement becomes commercially active upon the successful processing of the Company’s registration details and remains effective until formally terminated. Either party may terminate this Agreement or any specific product addendum with or without cause at any time by giving at least seven (7) days’ advance written notice to the other party.
Either party is authorized to terminate this corporate relationship immediately by giving the required notice and providing a statement of reasons, if the other party commits a material breach of this Agreement and fails to remedy same within ten (10) business days of receiving the notice, violates applicable state or federal transport regulations, or engages in fraudulent behavior that severely damages the brand equity or reputation of the terminating party. Material breaches include a failure by the Company to settle statement debts or technical manipulation of the platform interface.
GoCom reserves the right to immediately suspend or temporarily restrict access to the Company Dashboard, corporate accounting features, or active coupon allocations if an ongoing investigation is launched regarding a confirmed account breach, systemic balance non-payment, or suspected fraudulent activity running through the account. During an active suspension, Administrators may retain a restricted capability to view historical trip files for accounting audit purposes.
These General Business Terms, alongside all non-contractual claims, structural interpretations, and enforcement parameters, shall be governed by, construed, and enforced exclusively in accordance with the laws of the Federal Republic of Nigeria.
In the event of any operational conflict, payment grievance, or legal dispute, you agree to first contact GoCom through our official communication channels to seek a direct, amicable resolution. Both parties will share necessary documentation and cooperate in good faith to resolve the complaint.
If an attempt to reach an amicable settlement fails and written notice is issued by either party, the dispute shall be referred to the Lagos Multi-Door Courthouse (LMDC) for formal mediation. The mediation process will be conducted in strict accordance with the LMDC Mediation Procedure Rules or other mutually agreed alternative dispute resolution channels in Nigeria.
This Agreement constitutes the entire legal understanding between GoCom and the Company regarding corporate accounts, completely superseding all prior verbal discussions, draft guidelines, or historical emails. If any singular provision is declared illegal or legally unenforceable by a court of competent jurisdiction, the remaining terms shall continue in full force and effect. Any statutory rights retained by either party under mandatory applicable national laws shall overrule conflicting provisions to the minimum extent required.
Any official notice or regulatory document under this Agreement shall be deemed properly served if executed in English and delivered through the following channels:
The Company may not transfer, delegate, or assign its rights or obligations under this Agreement, in whole or in part, without obtaining prior written consent from GoCom. GoCom may assign or transfer its rights and obligations under this Agreement at any time without prior consent, provided the assignee assumes all obligations under the Agreement and is not a direct competitor of the Company.
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