Frequently Asked Questions

Everything you need to know about booking rides with GoCOM Taxi.

Open the app, enter your pickup and destination, choose a ride type, and tap Book. You can add notes for the driver before confirming.

Yes. After setting pickup and destination, tap Schedule to select date and time. You’ll receive reminders and status updates as your pickup approaches.

Go to the active trip card and tap Cancel Ride. A cancellation fee may apply if the driver is already en route or has arrived.

Fares are based on time and distance, plus local fees and demand. An upfront fare or estimate is shown before you confirm whenever available.

We accept major cards and supported in-app wallets. Manage methods via Profile → Payment.

Yes—tap the + next to the destination field to add up to two stops. The fare will update accordingly.

Once booked, use the in-app Call or Message buttons. Numbers are masked for privacy.

Track the live ETA in the app. If delays are significant, contact the driver or cancel in line with our cancellation policy.

Yes. Set the airport as pickup/drop-off and follow the in-app guidance for the correct passenger pickup zone.

Go to Profile → Promotions, add your code, and ensure it’s applied before booking. Eligible discounts appear on the fare estimate.

Open the completed trip in your history and tap Lost Item to reach your driver. Still need help? Email support@gocomsynergy.com.

Where available, choose the Child Seat or WAV option before booking. Availability varies by city and time.

Drivers are verified and trips can be shared live with trusted contacts. Access the in-app Safety Toolkit anytime during a ride.

Use Help & Support in the app to report trip issues, request receipts, or fix account problems. You can also email support@gocomsynergy.com or call +234 000 000 000.